Terms of Service

LastBag helps Partners list surplus food as discounted “rescue bags” and helps customers find and reserve them. LastBag is a reservation platform — we do not prepare, handle, or deliver food. All food transactions happen directly between the customer and the Partner at the Partner's location.

You must provide accurate information when creating an account. You are responsible for keeping your login details secure. LastBag accounts are personal and non-transferable. We reserve the right to suspend accounts that violate these terms.

When you reserve a rescue bag:

• Your reservation is confirmed immediately via QR code
• You are committed to picking up the bag during the stated pickup window
• Payment is made directly to the Partner at pickup — LastBag does not process payments
• The Partner determines accepted payment methods (cash, eSewa, Khalti, etc.)

Cancellation policy:

• Cancel more than 1 hour before pickup: free, slot released immediately
• Cancel 30–60 minutes before pickup: allowed but please avoid — the restaurant may have prepared your bag
• Cancel within 30 minutes of pickup: not allowed — please contact the restaurant directly if needed
• No-shows: bags are forfeited after the pickup window closes

Uncollected bags are forfeited. Please cancel reservations you cannot fulfil so others can benefit.

Partners agree to:

• List only food that is safe for consumption
• Honour all confirmed reservations during the stated pickup window
• Maintain accurate business information
• Pay the applicable subscription fee after the free trial period ends

LastBag may remove Partners who repeatedly fail to honour reservations or receive consistent complaints about food safety.

Partners access LastBag through a monthly subscription:

• Small: NPR 1,000/month
• Medium: NPR 1,500/month
• Large: NPR 3,500/month

A 30-day free trial is provided on signup. After the trial, listings are paused until a subscription is active. Subscriptions renew monthly. Cancellation takes effect at the end of the current period.

You may not:

• Create fake reservations or reviews
• Use LastBag to sell items other than surplus food
• Attempt to circumvent the platform by arranging off-app transactions after initial contact
• Upload false, misleading, or harmful content
• Misuse or reverse-engineer the LastBag app

LastBag is not responsible for the quality, safety, or contents of food provided by Partners. If you have a food safety concern, contact the Partner directly and report the issue to us at support@lastbag.app.

The LastBag name, logo, and app design are owned by LastBag. You may not reproduce or use them without written permission.

LastBag provides a platform service only. We are not liable for disputes between customers and Partners, food quality issues, missed pickups, or losses arising from use of the app.

We may update these terms from time to time. Continued use of LastBag after changes means you accept the updated terms. We will notify you of significant changes via the app.

Questions about these terms? Email legal@lastbag.app or use Help & Support in the app.

LastBag is operated in Nepal. These terms are governed by the laws of Nepal.